Help Desk Manager - Hybrid
5.
0 Southlake, TX Southlake, TX Full-time Full-time $60,000 - $85,000 a year $60,000 - $85,000 a year 20 hours ago 20 hours ago 20 hours ago Help Desk Manager - Hybrid 80% Work from Home - 20% Onsite Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is How can I help? What this role will entail:
Lead a team of technicians to organize, troubleshoot and serve customers Perform remote troubleshooting as escalation point Walk technicians and customer through the troubleshooting process Follow up and update ticket status with customer information Identity and suggest possible improvement on procedures What we need from you:
Be a good listener Driven to succeed at work and contribute to the big picture Diligent with note taking Passionate about customer service CompTia A
and Network
certifications are a plus! Windows Server certifications preferred Bachelors degree preferred Windows Server experience Firewall setup & configuration experience Active Directory experience A little about M3 Networks:
Our goal is to become the BEST IT support and cybersecurity provider in Dallas Fort Worth.
We protect and grow small businesses with best in class IT Support as proven by our 300
5-Star Google reviews.
We care for our employees and clients in a big way.
Our total compensation and benefits for this role includes:
Salary is based on experience, drive and the value you can bring to the company:
and is in the range of $60,000 to $85,000 per year.
Ascension plan if applicable We provide 95% company paid health, dental, life and vision benefits - Value of $4,500 to $15,000 per year We match 3% of your contributions to IRA or 401K - More than 14
days of paid time off AND two weeks vacation Company provided gear Our hiring process:
Submit your application Zoom interview (20 minutes) Technical assessment (30 minutes to 1 hour) In person interview (1 hour) If everything goes well and there is a fit then its time to make an offer! Job Type:
Full-time Pay:
$60,000.
00 - $85,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
3 years Schedule:
8 hour shift
Experience:
Management:
5 years (Required) Technical support:
5 years (Required) Work Location:
Hybrid remote in Southlake, TX 76092.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Southlake, TX Southlake, TX Full-time Full-time $60,000 - $85,000 a year $60,000 - $85,000 a year 20 hours ago 20 hours ago 20 hours ago Help Desk Manager - Hybrid 80% Work from Home - 20% Onsite Are you someone who loves helping customers and enjoys solving all kinds of problems? Are you a team player whose first question is How can I help? What this role will entail:
Lead a team of technicians to organize, troubleshoot and serve customers Perform remote troubleshooting as escalation point Walk technicians and customer through the troubleshooting process Follow up and update ticket status with customer information Identity and suggest possible improvement on procedures What we need from you:
Be a good listener Driven to succeed at work and contribute to the big picture Diligent with note taking Passionate about customer service CompTia A
and Network
certifications are a plus! Windows Server certifications preferred Bachelors degree preferred Windows Server experience Firewall setup & configuration experience Active Directory experience A little about M3 Networks:
Our goal is to become the BEST IT support and cybersecurity provider in Dallas Fort Worth.
We protect and grow small businesses with best in class IT Support as proven by our 300
5-Star Google reviews.
We care for our employees and clients in a big way.
Our total compensation and benefits for this role includes:
Salary is based on experience, drive and the value you can bring to the company:
and is in the range of $60,000 to $85,000 per year.
Ascension plan if applicable We provide 95% company paid health, dental, life and vision benefits - Value of $4,500 to $15,000 per year We match 3% of your contributions to IRA or 401K - More than 14
days of paid time off AND two weeks vacation Company provided gear Our hiring process:
Submit your application Zoom interview (20 minutes) Technical assessment (30 minutes to 1 hour) In person interview (1 hour) If everything goes well and there is a fit then its time to make an offer! Job Type:
Full-time Pay:
$60,000.
00 - $85,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
3 years Schedule:
8 hour shift
Experience:
Management:
5 years (Required) Technical support:
5 years (Required) Work Location:
Hybrid remote in Southlake, TX 76092.
Estimated Salary: $20 to $28 per hour based on qualifications.
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