Donor Services Assistant Field Manager, Hoxworth Blood Center
Current UC employees must apply internally via SuccessFactors > http:
//bit.
ly/UCEMPL
Job Overview
Assist the Field Manager in managing the donor services collection team and operations of an assigned donor collection operation to ensure efficient donor flow, staff utilization and quality assurance.
Essential Functions
- Assist in monitoring operations to ensure high quality customer service and quality assurance compliance; evaluate recruitment and collection goals and necessary steps to reach the goal.
- Perform special donation procedures, ensuring compliance with federal, state and local regulations, as well as Hoxworth Blood Center Standard Operating Procedures (SOPs).
- Serve as process improvement liaison; perform in-process checks; collect and disseminate process data and reports; participate in quality improvement teams.
- Act as role model through demonstration of professionalism for donor services staff (i.
e.
, fulfilling Hoxworth Blood Center mission, providing donor care, dress code, attendance, etc.
). - Assist administration staff with implementing changes to the organization.
- Recommend and provide training to donor services staff.
Assign work; ensure proper workflow of the unit; act as lead worker. - Serve as site supervisor in the absence of the Field Manager.
- May provide direct and/or indirect supervision to exempt and non-exempt staff (i.
e.
, hiring/firing, performance evaluations, disciplinary action, approve time off, etc.
). - Perform related duties based on departmental need.
This job description can be changed at any time.
Minimum Requirements
- Bachelor's Degree must be in healthcare management or related field.
- Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
- Five (5) years of related phlebotomy experience.
- One (1) year supervisory and/or staff training/mentoring experience.
Physical Requirements/Work Environment
Sitting - ContinuouslyRepetitive hand motion (such as typing) - ContinuouslyHearing, listening - ContinuouslyTalking - ContinuouslyStanding - ContinuouslyWalking - ContinuouslyBending - ContinuouslyLifting - up to 20 pounds - ContinuouslyStooping - OftenClimbing stairs/ladders - OftenPulling, pushing - OftenKneeling, squatting - SeldomCrouching - SeldomReaching overhead - SeldomLifting - up to 50 pounds - SeldomLifting - over 50 pounds - SeldomThis position will be a professional position paid at an hourly rate.
The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment.
As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare.
Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.
REQ:
53901
SF:
OMJ SF:
RM SF:
INS SF:
LJN mfield1
Estimated Salary: $20 to $28 per hour based on qualifications.
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